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Excerpts
Chapter 8: Phone Interviews and Scenario Questions
During the phone screen, you will be evaluated on your energy level
and enthusiasm. They need to perceive you as the high energy, positive,
optimistic, driven, ambitious type. Many candidates have failed
to pass this interview simply because they became too nervous.
The key is to not make it harder than it is. Treat scenario questions,
as you would during any sales call. First, you must make inquiries,
probe the interviewer, find out more details and what the circumstances
are; get a bigger picture. Then, assess what the problem really
is and give them a solution.
If you are asked about a specific situation in which you had difficulty
accomplishing a goal, it is important to explain the circumstances
surrounding that situation. You should identify the Situation, the
Task you were to achieve, Adversity you encountered in achieving
the goal, the Action(s) you took to overcome these obstacles and
describe the end Result. Be sure to select something that has a
positive outcome.
You definitely want to close the interview by asking for a “face-to-face”
interview with the district manager.
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